Terms & Conditions
These Terms and Conditions apply when you use the Strevin Beds website or place an order with us. Please read them before ordering. They should be read together with our Privacy Policy, Cookie Policy, Delivery Information and Returns Policy.
Nothing in these Terms and Conditions limits any rights you have under Irish or European Union consumer law.
1. About Strevin Beds
This website is operated by Strevin Beds (“Strevin Beds”, “we”, “us” or “our”).
Our business details are:
- Business address: 15 The Abbey, Cois Abhainn, Clane, Co. Kildare
- Email: strevinbeds@gmail.com
- Telephone: 085 220 2673
2. Using Our Website
You may use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious code or interfere with its operation.
The website and its content, including text, photographs, graphics, branding and product descriptions, are owned by or licensed to Strevin Beds. You may not reproduce or use this content for commercial purposes without our written permission.
We may update, suspend or withdraw any part of the website when reasonably necessary. We do not guarantee that the website will always be available or free from errors, but this does not affect an order already accepted by us.
3. Product Information
We take reasonable care to ensure that product descriptions, dimensions, materials, features and images are accurate. Product colours and appearance may vary slightly because of screen settings, lighting, fabric batches and natural manufacturing variations.
Mattress measurements are approximate and small manufacturing tolerances may apply. Before ordering, you should check that the selected mattress size will fit your bed frame and that there is suitable access through doors, hallways, stairways and other parts of the delivery route.
Images are for illustration purposes. Accessories, bed frames, headboards or other items shown in an image are not included unless the product description expressly says otherwise.
4. Prices and Payment
Prices are shown in euro and include VAT where applicable, unless stated otherwise. Delivery charges and any other applicable fees will be shown before you complete your order.
We may change prices at any time, but a price change will not affect an order we have already accepted. If an obvious pricing or product information error occurs, we will contact you before accepting or fulfilling the order. You may then confirm the order at the correct price or cancel it for a full refund.
Payment must be made using one of the methods offered at checkout. Your payment provider may carry out security or authorisation checks. We are not responsible for a delay caused by a payment being declined or held for verification.
5. Placing an Order
Please check your order carefully before submitting it, including the product, size, quantity, delivery address and contact details.
After you place an order, we will send an acknowledgement to the email address supplied. This acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it.
A binding contract is formed when we send you an order acceptance or dispatch confirmation, or when we otherwise expressly confirm that the order has been accepted. If we cannot accept an order, we will let you know and refund any payment received.
We may refuse or cancel an order for a legitimate reason, including unavailable stock, an obvious price or description error, suspected fraud, payment authorisation failure or a delivery address outside our service area. We will not cancel an accepted consumer order without a valid reason.
6. Availability and Made-to-Order Products
All products are subject to availability. If an item becomes unavailable after you order it, we will contact you and offer an appropriate alternative, a revised delivery date or a full refund.
Where a mattress or other item is made to the customer’s specifications or clearly personalised, the statutory change-of-mind cancellation right may not apply. We will identify any such product clearly before purchase. Choosing a standard size, colour or option from our ordinary range does not automatically make an item personalised.
7. Delivery
The following delivery charges and estimated lead times apply:
Tencel, Aloe and Paradise mattresses: €15 delivery, with an estimated lead time of 3–5 days.
Plush Velvet, Reversible and Luxury High mattresses: free delivery, with an estimated lead time of 3–10 days.
Delivery charges and estimates are based on the information available when an order is placed. If a different charge applies to a particular delivery address, this will be displayed at checkout or agreed with you before the order is accepted.
Delivery timeframes are estimates rather than guaranteed dates unless we expressly agree a fixed date with you. We will deliver without undue delay and, unless another timeframe is agreed, no later than 30 days after the contract is formed.
After placing your order, contact us on 085 220 2673 or at strevinbeds@gmail.com if you wish to discuss a preferred delivery day. We will do our best to provide an estimated date and accommodate your request, but a requested date is not confirmed until we expressly agree it.
Standard delivery is to the door of the building at the delivery address. You must provide an accurate delivery address and a telephone number on which you can be contacted. You are responsible for ensuring that safe and reasonable access is available and that the delivery area is clear. Please tell us in advance about stairs, narrow doorways, restricted access, parking restrictions or anything else that may affect delivery.
Our delivery team does not carry goods upstairs. Delivery will be made to your front door or hallway via courier only.
If delivery cannot be completed because no responsible person is available, the address is incorrect, access is unsafe or the product will not fit, we may charge the reasonable cost of storage or redelivery. We will explain any charge before arranging another delivery.
Responsibility for the goods passes to you when you, or a person nominated by you other than the carrier, receives them. Ownership passes when we have received payment in full and delivery has taken place.
You should inspect the packaging and goods as soon as reasonably possible after delivery. Please report visible damage, missing items or shortages within 24 hours by calling 085 220 2673 or emailing strevinbeds@gmail.com, and provide photographs where possible. This allows us to investigate promptly. Failure to report an issue within 24 hours does not remove any statutory rights you may have if the goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
8. Your Right to Cancel an Online Order
If you are a consumer buying online, you normally have the right to cancel the contract without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate instalments, the period normally runs from receipt of the final item.
To cancel, send us a clear statement by email or post before the cancellation period expires. Include your name, order number, address, contact details and the product you wish to return. You may use the model cancellation form at the end of these Terms, but you do not have to.
After notifying us, you must return the goods without undue delay and no later than 14 days after the date on which you told us you were cancelling.
The right to cancel does not apply to goods made to your specifications or clearly personalised, or in any other circumstance excluded by law.
9. Returning a Mattress or Other Product
Please contact us before returning a large item so that we can provide instructions and, where available, discuss a collection service. Goods must not be sent to us without prior arrangement.
You may inspect a product as you would reasonably be able to in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In the interests of hygiene and to prevent avoidable loss in value, please keep a mattress clean, protected and free from marks, odours, hair, damp, allergens or damage while it is in your care.
Opening protective packaging does not, by itself, remove any cancellation right that applies under law. However, we may make a lawful deduction from the refund if unnecessary handling has reduced the product’s value.
Unless the goods are faulty, damaged, incorrect or otherwise do not conform to the contract, you are responsible for the direct cost of returning them. Mattresses cannot normally be returned by standard post. Please contact us before ordering if you require an estimate of the cost of returning a mattress from your area. Any collection service we offer must be arranged in advance and paid for as agreed with us.
A 25% restocking charge may apply where we agree, at our discretion, to accept a cancellation or return that is outside your statutory cancellation rights and the product is not faulty. We will tell you about the charge before agreeing to the cancellation or return. The charge does not apply where you exercise a statutory right to cancel an eligible online order, or where goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
If you refuse delivery after dispatch for a reason unrelated to a fault or our breach, this will normally be treated as a cancellation and reasonable direct return costs may be deducted where the law permits.
10. Cancellation Refunds
When a valid change-of-mind cancellation applies, we will refund the price paid and the cost of our least expensive standard delivery option. Any extra amount paid for an enhanced or express delivery service is not refundable unless that service was not provided as agreed.
We will make the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. We may withhold the refund until then. If we agreed to collect the goods, the refund will be made no later than 14 days after you tell us that you are cancelling.
Refunds will normally be made to the original payment method unless you expressly agree otherwise. We will not charge a refund fee.
11. Faulty, Damaged or Incorrect Goods
We are responsible for supplying goods that conform to the contract. Products must be as described, of satisfactory quality, fit for any purpose made known to us and possess the qualities and durability a consumer can reasonably expect.
If an item is faulty, damaged, incorrect or does not conform to the contract, contact us as soon as possible with your order details and, where helpful, photographs of the issue. Your receipt or order confirmation will help us locate the purchase, but other reasonable proof of purchase may also be accepted. We may ask to inspect the product or arrange its return or collection at our cost.
All goods include a six-month Strevin Beds commercial guarantee from the date of purchase. Please retain your receipt or order confirmation, as it will help us process a guarantee claim. The guarantee covers manufacturing faults arising during normal use, subject to any product-specific care instructions and exclusions supplied with the goods.
The six-month guarantee is additional to your statutory consumer rights and does not replace, restrict or shorten them. Your available statutory remedy will depend on the circumstances and applicable law. It may include a repair, replacement, price reduction or refund. A consumer may have a short-term right to end the contract for qualifying non-conforming goods within 30 days of receiving them.
Damage caused by misuse, an unsuitable base, failure to follow care instructions, normal wear and tear or an accident is not a product fault. We will assess each claim fairly and in accordance with your statutory rights.
12. Mattress Care and Suitability
You must follow the care instructions supplied with the product, including any guidance about turning or rotating the mattress and using a suitable supportive base. Failure to follow care instructions may affect a commercial warranty where the problem was caused by that failure, but it does not remove rights that cannot lawfully be excluded.
Comfort is subjective. A mattress may take time to adjust to and may feel different from a display model or a previous mattress. This does not, by itself, mean that the product is faulty. Any separate comfort trial will apply only if it is clearly offered on the relevant product page and will be governed by the stated trial conditions.
Our product information is general guidance and is not medical advice. If you have a medical condition, injury, allergy or specific support requirement, seek appropriate professional advice before choosing a mattress.
13. Promotions and Discount Codes
Promotions and discount codes are subject to their stated terms, availability and expiry date. Unless stated otherwise, only one discount may be used per order and a code cannot be exchanged for cash or applied retrospectively.
Where a price reduction is advertised, any required prior or reference price will be displayed in accordance with applicable pricing law. We may withdraw or correct a promotion where there is an obvious error, fraud or misuse, without affecting orders already validly accepted.
14. Accounts and Customer Information
You are responsible for keeping account login details confidential and for providing complete, current and accurate billing, delivery and contact information. Please notify us promptly if you believe your account has been used without permission.
We process personal information in accordance with our Privacy Policy. Payment card details are processed by the payment providers made available at checkout and are subject to their security and privacy practices.
15. Reviews, Feedback and User Content
If you submit a review, image or other content, you confirm that it is accurate, lawful and your own, or that you have permission to submit it. It must not infringe another person’s rights or contain unlawful, abusive, defamatory, misleading or malicious material.
You give us a non-exclusive, royalty-free licence to display and use content you submit in connection with Strevin Beds and its marketing. We may moderate or remove content where reasonably necessary, but we will not manipulate genuine customer reviews or prevent a customer from posting an honest review.
16. Third-Party Links and Services
Our website may contain links to third-party websites or use services provided by third parties, including payment and delivery providers. A third party’s own terms may apply when you use its website or service. We are not responsible for third-party content outside our control, but we remain responsible for our obligations to you under the sales contract.
17. Liability
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your mandatory rights under consumer law.
Subject to those rights, we are not responsible for a loss that was not reasonably foreseeable when the contract was formed or for a loss caused by an event outside our reasonable control. If you use a product mainly for business purposes, we are not liable for business losses such as loss of profit, revenue, opportunity or goodwill, except where the law does not allow that liability to be excluded.
18. Events Outside Our Control
We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, supply interruption or failure of communications systems. We will contact you as soon as reasonably possible, take reasonable steps to reduce the effect and provide any remedy required by law. If a substantial delay occurs, you may have the right to cancel.
19. Complaints
If you have a concern, please contact us using the details in Section 1. Include your order number and a clear description of the issue. We will acknowledge and consider complaints fairly and aim to respond within a reasonable time.
This complaints process does not restrict your right to seek independent advice or use any court or statutory dispute-resolution process available to you.
20. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our business, website or applicable law. The terms in force when we accept your order will govern that order. The latest version will be published on this page with the date of revision.
21. General
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
If we do not immediately enforce a right, this does not mean that we have waived it. You may transfer your rights under the contract where the law permits. We may transfer our rights and obligations only where doing so does not reduce your protections.
These Terms, together with the policies and information expressly incorporated into them, form the agreement between you and us concerning the relevant order.
22. Governing Law and Jurisdiction
These Terms and any contract between you and Strevin Beds are governed by Irish law. If you are a consumer resident in the European Union, you also retain any mandatory protections provided by the law of your country of residence.
The Irish courts will have jurisdiction, without affecting any right you may have as a consumer to bring proceedings in another competent court.
